Write For Impact Privacy Policy

1. General

‍1.1 Write For Impact Pty Limited, a company incorporated in Australia with Company Number 160 201 150, referred to in this Privacy Policy (Policy) (as Write For Impact) recognise that the privacy of your personal data, also known as your personal information or personally identifiable information (PII), is important to you.

At Write For Impact we take our data protection and privacy obligations seriously and we are committed to ensuring that we handle personal information in accordance with the applicable data protection and privacy laws, including the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 in the United Kingdom, the General Data Protection Regulation (EU) 2016/679 (known as the GDPR) in the European Union, the Australian Privacy Principles contained in the Privacy Act 1988, the California Consumer Privacy Act (so far as is applicable) and the Personal Data Protection Act 2012 (PDPA) in Singapore (Privacy Laws).

1.2 This Policy sets out how Write For Impact collects, uses, processes, discloses and secures your personal information. It also sets out the rights you have in respect of your personal information, including your right to access your personal information and to have it corrected. This Policy covers all our activities, including the operation of our website at www. writeforimpact.com.au and related sites, use of the Write For Impact “Essentials for business writing” training program, the provision of our products, and services, recruitment, and the operation of our social media accounts including, but not limited to, Twitter, Facebook, Instagram, and YouTube channels.

1.3 This Policy applies exclusively to Write For Impact. Where the Write For Impact site or the Write For Impact “Essentials for business writing” training program contain links to other websites, Write For Impact is not responsible for the privacy practices and terms of use of other organisations and websites.

2. Collection of your personal information

2.1 We collect personal information relating to our customers, prospective customers, business contacts, suppliers, recruitment candidates, and individuals who access the Write For Impact site or the Write For Impact “Essentials for business writing” training program.

2.2 In most cases the personal information collected will include, but is not limited to, the following: your title, name, address, email address, telephone numbers, location, job title, occupation, transaction and payment details, purchase preferences, and other information reasonably necessary for us to provide our services to you or which is otherwise reasonably necessary for us to carry out our functions and activities.

2.3 Write For Impact generally collects personal information directly from you when you communicate with us including (but not limited to) when you contact us, register for our services, or supply us with goods or services. For example, when we receive an email from you, we are collecting your personal information. However, there may be circumstances where we collect information about you from third parties or via other methods. In some cases we may receive personal information about you from a customer in the context of providing services to that customer. We may also receive information about you from a partner in the context of that partner providing services to us.

2.4 Write For Impact may make a record of information relating to your visit to the Write For Impact site. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed and documents downloaded. We will not collect personal information about you where you follow us on our Write For Impact social media sites. If you do not wish information to be collected and recorded by means of a cookie, you may reconfigure your web browser to not accept cookies.

2.5 If you do not provide some requested personal information, we may be delayed or prevented from providing our services or platform to you, your employer and/ or entity through which you access the Write For Impact training program site, or satisfying your request or enquiry.

‍3. Use and disclosure of your personal information‍

3.1 Write For Impact uses your personal information for its internal business and administrative purposes. In accordance with applicable data protection and privacy laws, we will only process your personal information if we have a lawful basis for doing so.

3.2 In respect of your personal information, these bases are:

1. if it is necessary to provide services to you under the performance of the contract we have with you
2. if we are required to do so in accordance with legal obligations
3. if you have given your consent and,
4. if it is in our legitimate interests to process your personal information, provided that none of these prejudice your own rights, freedoms and interests. 

3.3 Write For Impact will only use your personal information for the purposes listed below or for other related compatible purposes for which you would reasonably expect us to use it (and in such circumstances the lawful bases would be in line with those listed above). We may also use your personal information for other purposes, but only where you have provided your express consent.

Necessary to enable us to perform our contract with you:

1. to set up, administer and manage a user’s account, verify a user’s identity, provider users with our platform and services, and to receive and respond to a user’s communications and requests.
2. to notify our users of updates to our platform and services necessary for the performance of the contract we have with you.
3. to support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your personal information.

Necessary for the performance of our contract with you where such communication relates specifically to our services, and legitimate interest to be able to handle such queries:

For legitimate interest to enable Write For Impact to:

1. carry out market research campaigns so that we can better understand the functionality of our platform and how we can improve our platform and our services.
2. prepare statistics relating to the use of our platform and services by our users so that we can understand the use of, and improve our platform and services.

For legitimate interests to allow Write For Impact to improve customer services offering:

To enable Write For Impact to comply with a legal obligation:

With consent:

1. to send users marketing materials where marketing materials have been specifically requested.

2. CUSTOMERS, PROSPECTIVE CUSTOMERS OR BUSINESS CONTACTS

Necessary for the performance of a contract

For legitimate interests to enable Write For Impact to conduct business

1. to send and receive business communications
2. to administer our relationship with customers, prospective customers and business contacts

For legitimate interests to contact those who may benefit from our services

With consent

1. to send out marketing materials where these have been specifically requested.

3. SUPPLIERS

for legitimate interests to enable Write For Impact for the performance of a contract where the supplier is an individual

Legitimate interests to conduct business

1. to send and receive business communications
2. to administer our relationship with our suppliers.

 3.4 You will always have the opportunity to opt-out of, object to, or unsubscribe from receiving marketing materials. You can do this either via links in the message or by contacting Write For Impact, [email protected]
 
 3.5 Write For Impact may disclose your personal information on a strictly confidential basis in order to fulfil our service commitment to you.  
 
 3.6 Write For Impact may also disclose your personal information to:

1. specialist advisers to Write For Impact who have been engaged to provide us with legal, accounting, administrative, financial, insurance, research, marketing or other services
2. law enforcement bodies which may have a reasonable requirement to access your personal information, and
3. any other person authorised and specified by you.

3.7 In addition, Write For Impact may use or disclose your personal information:

1. where required or authorised by or under the applicable Privacy Laws or an order of a court or tribunal
2. in accordance with the applicable Privacy Laws, including where we hold a reasonable belief that the use or disclosure is required for certain enforcement or health and safety purposes, or that use or disclosure is necessary in relation to certain suspected unlawful activity or misconduct
3. whilst negotiating any takeover, purchase, merger, joint venture, partnership or other similar arrangement, or
4. if reasonably necessary for the establishment, exercise or defence of a legal or equitable claim or for the purposes of confidential alternative dispute resolution.

3.8 Write For Impact may at other times notify you about our disclosure practices in respect of specific services that we provide in relation to our activities.

4. Storage and security of your personal information‍

4.1 Write For Impact may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage.

4.2 Personal information held by Write For Impact may also be stored in email accounts that are accessible through mobile devices. Given the nature of our business and corporate structure we may disclose personal information about an individual to one of our related companies overseas for the purpose of the provision and improvement of our services. Where the recipient territory does not offer the same level of privacy and data protection legislation, Write For Impact will ensure that adequate safeguards are in place to protect your personal information, including, in respect of transfers from the UK and EU, standard contractual clauses and EU-US Privacy Shield Framework. if you would further information about where we may disclose your personal information, please contact Write For Impact’s Privacy Officer at [email protected] 

4.3 Write For Impact takes all reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure or misuse. However, we cannot ensure the security of any information that you transmit to us over the Internet and you do so at your own risk.

5. Sensitive information‍

5.1 With the exception of sensitive information that Write For Impact collects about its employees, Write For Impact does not generally collect any sensitive information about you. If Write For Impact holds any sensitive information about you, that information will only be used and disclosed by Write For Impact for the purpose for which it was provided by you, and otherwise in accordance with the applicable Privacy Laws.

6. Unsolicited information received by us‍

6.1 Where Write For Impact receives any personal information either in error or which was not requested by us, we will as soon as practicable delete and destroy that information.

7. Retention‍

7.1 Write For Impact will only retain your personal information for so long as is necessary for the purposes outlined in this Policy. In some circumstances we will be obliged by law to retain personal information for longer periods.

‍8. Your rights to your personal information‍

8.1 Privacy Laws give you certain rights in respect of your personal information, including the right to:

1. request access to your personal information
2. request correction of the personal information that we hold about you as described below
3. where required by law, request erasure of your personal information where there is no good reason for us continuing to process it or where you have exercised a right to object to processing (see (D) below)
4. object to processing of your personal information where we are relying on a “legitimate interest” (or the interests of a third party) and there is no compelling reason for us to continue processing your personal information
5. object to processing your personal information for direct marketing purposes
6. object to automated decision-making including profiling by us using your personal information which has a legal effect or similar significant effect on you
7. request the restriction of processing of your personal information (for example, to suspend the processing of your personal information due to inaccuracy or our stated reason for processing it)
8. request that we provide you or a third party the personal information we hold regarding you in an electronically useable format
9. withdraw your consent for those purposes where we rely on consent, in which case we will no longer process your information for the purpose or purposes to which you originally consented, unless we have another lawful basis for doing so.

8.2 Please also note that your rights above are not absolute and we may be unable to comply with your request (in whole or in part). If we reasonably determine that your request is manifestly unfounded we reserve the right to refuse to comply with your request.

8.3 If you wish to exercise a right that you have regarding your personal information, please contact our Privacy Officer using the details below. 

8.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it and to prevent unauthorised modification of your personal information.
 
 8.5 Write For Impact will process your request within a reasonable time and in any event and unless otherwise stated within one month from the date that we received your request. In the event of particularly complex requests we may have to extend this period by up to two further months, but we will notify you of this.
 
 8.6 Please note that these rights may vary depending on the Privacy Laws that apply to you.

9. Correction of your personal information‍

9.1 You may ask Write For Impact at any time to correct personal information we hold about you by contacting our Privacy Officer.

9.2 You should promptly notify Write For Impact if there are any changes to your personal information. If you have a direct account with us, please use the email address connected to your account to make your request. If you have an account via your employer, please direct your request to your supervisor or HR department.

10. Complaints‍

10.1 If you have any cause for complaint about our use of your personal information, you have the right to lodge a complaint with your national data protection supervisory authority (details of some are set out at the end of this Policy), although we would ask that you contact us in the first instance using the contact details given below. ‍

11. Changes to this Policy‍

11.1 This Policy was last updated on 31 December 2021.
 
 11.2 Write For Impact may amend this Policy from time to time by publishing a revised Policy on our site. Any changes will be effective as of the date they are published. In the event of any material changes to this Policy, Write For Impact may take additional reasonable steps to notify you of the changes.

12. Contact details and further information‍

12.1 If you have any questions in relation to privacy or you wish to access or correct your personal information, please contact our Privacy Officer by email at [email protected].
 
12.2 For further information about privacy issues (and to make complaints), see the UK Information Commissioner’s Office website at www.ico.org.uk, the Office of the Australian Information Commissioner’s website at www.oaic.gov.au, and the European Data Protection Supervisor’s website at www.edps.europa.eu.